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you are here:   Technology  >>  Helpdesk  >>  Troubleshooting Tools

Troubleshooting Tools


What is my IP?


What is my IP? (link)

Helpdesk tool for technicians to support district staff remotely.



Barracuda Plug-In for Outlook


Microsoft Outlook Plugin (Use Version 2) (link)

Once installed, this plugin will allow you to classify messages as spam or not-spam directly from outlook (not available for Entourage or Webmail).


How to change your network password


Changing your password is an important and responsible practice. When you choose a password, choose a strong one for your own protection. Strong passwords, (1) Use a random mixture of characters & numbers. (2) Don't use a word found in a dictionary, English or foreign. (3) Don't just include a number after the previous password (e.g. apple1, then apple2, etc.)



PC Users:

Simultaneously hold down the CTRL + ALT + Delete keys to produce a "Logon Information" screen. Click the "Change Password..." button and fill in the fields with your current and new password.

A printout resource with screen shots is also available:

PC Password Change Instructions (pdf document)
File Size: 102.72 kb

Mac Users:

On a MAC you will need to log into webmail and change it from the "Options" area.

Once you are logged into webmail, click on "Options" found at the very bottom left of your screen. Scroll down the options screen and click on "Change Password" to produce an "Internet Service Manager" screen. Fill in the fields with the appropriate information. *Note: Domain=bismarck; account=your firstname underscore lastname.

A printout resource with screen shots is also available:

Mac Password Change Instructions (pdf document)
File Size: 85.35 kb




Network Printers & NetID
(This is for Technology Department Staff only.) Please complete this form for a new printer to be added to the network or the modification of an existing one.

All questions with an asterisk are required. Please click on the "submit" button at the bottom when you are done. It will then show you that you have successfully completed the survey or it will show you (in red) what answers still need to be completed.












* 4.Is this a brand new printer?




















* 11.Is the asset information updated? (building, room number, model of printer, etc)






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